Return Policy
Straightforward terms if a machine isn’t the right fit.
Overview
At Bob’s Equipment Service, we value our customers and strive to provide a positive experience when purchasing heavy equipment. We understand that buying machinery is an important decision, and we aim to address customer concerns fairly and professionally.
Our return policy outlines the general procedures for submitting and reviewing return requests.
Return Terms
Return Request Period
Customers may submit a return request within 7 calendar days of the equipment delivery date.
All return requests must be submitted within this period and are subject to review and approval by Bob’s Equipment Service. Submitting a request does not automatically guarantee that a return will be approved.
Return Eligibility
To help us evaluate a return request, customers should provide their order information, a description of the issue, and any relevant supporting documentation.
Depending on the circumstances, we may consider the equipment’s condition, operating status, usage after delivery, and whether the equipment matches the description and terms agreed upon at the time of purchase.
Due to the nature of heavy equipment, each return request will be reviewed individually.
Return Authorization
Customers must contact Bob’s Equipment Service and receive return instructions before arranging the return of any equipment.
Because heavy machinery may require specialized transportation, customers should not ship or transport equipment back without prior authorization and coordination.
Return Transportation Costs
Responsibility for return transportation, loading, unloading, and other associated costs will be determined on a case-by-case basis, taking into account the reason for the return and the applicable purchase agreement.
Starting A Return
Reach Out
Contact us within the return window with your order number and reason for return.
Get Authorized
Contact us within the return window with your order number and reason for return.
Inspection & Refund
Contact us within the return window with your order number and reason for return.
